Start a Domestic & International Airline Ticket Agency

• Use an existing proprietorship or register a suitable business structure.
• Use a business PAN and proprietor’s Aadhaar as applicable.
• Maintain the existing Udyam registration and update business activities if required.
• Do not create a second Udyam registration for the same enterprise.
• Open or use a current account in the business name.
• Verify GST-registration requirements with a qualified Chartered Accountant.
• Check applicable Punjab Shops and Commercial Establishments requirements.
• Maintain invoices, expense records, supplier statements and tax documents.

• Proprietor’s PAN
• Aadhaar or accepted identity document
• Udyam certificate
• GST certificate, if applicable
• Current-account cancelled cheque
• Business-address proof
• Office photograph, if requested
• Email and mobile verification
• Business letterhead
• Signed B2B agreement
• Security-deposit or wallet-payment evidence
• Authorized-person photograph
• Website or social-media details, if required

Upload documents only through the verified company portal or official company email. Never share OTP, card PIN, CVV, banking password or unrestricted account access.

Compare multiple established B2B travel platforms before selecting one. A company name listed on this page is only an example for research, not an endorsement by Friendship Immigration.

Request written confirmation of:

• Domestic one-way search
• Domestic return search
• International one-way search
• International return search
• Multi-city search
• Fare-rule display
• Baggage allowance
• Seat and meal options
• Passenger-name entry
• Ticket issuance
• Invoice download
• Ticket cancellation
• Refund-status tracking
• Airline schedule change
• Portal support response
• Wallet statement
• Staff-user permissions
• Login security and two-factor authentication

Do not conduct testing with a real customer’s passport, card or personal information.

1. 1

   Step 1: Receive the enquiry

   Receive the route, dates, passenger count and contact information.

2. 2

   Step 2: Search and read

   Search available flights and read the complete fare rules.

3. 3

   Step 3: Send a written quotation

   State airline and flight number, travel date and time, origin and destination, baggage allowance, base ticket amount, taxes, agency service fee, total payable, fare-expiry notice, and cancellation and change conditions.

4. 4

   Step 4: Confirm passenger names

   Ask the customer to confirm every passenger name exactly as shown on the passport or accepted travel document.

5. 5

   Step 5: Receive payment

   Receive confirmed payment through an approved business-payment method.

6. 6

   Step 6: Issue and deliver

   Issue the ticket and immediately send the e-ticket and invoice.

7. 7

   Step 7: Record the transaction

   Record the booking reference, ticket number, payment, service fee and supplier invoice.

8. 8

   Step 8: Monitor changes

   Monitor airline schedule changes and notify the customer.

• Never request card PIN, CVV or OTP through WhatsApp.
• Avoid storing customer card details.
• Use secure payment links or verified banking channels.
• Restrict portal access to trained staff.
• Use separate staff accounts instead of sharing passwords.
• Enable two-factor authentication.
• Keep passport copies only when necessary and authorized.
• Establish a secure retention and deletion procedure.
• Do not publish passenger information in screenshots or advertisements.

Do not depend only on airline commission. Many fares may offer low or zero base commission.

These are general planning estimates, not quotations or guarantees. Actual investment depends on the office, supplier, wallet requirements, staffing, technology and sales volume.

• Do not use the entire working capital as portal-wallet balance.
• Keep a separate emergency refund reserve.
• Reconcile every booking by PNR and ticket number.
• Record customer payment before ticket issuance.
• Do not offer uncontrolled credit to customers.
• Check wallet-balance and refund reports daily.
• Do not transfer funds between unknown agents.
• Require approval for large or unusual bookings.

IATA accreditation can provide industry recognition and access to applicable airline-distribution and settlement arrangements. It is usually more suitable after the agency has developed stable sales volume, financial records, trained staff and reliable compliance systems.

Do not rely on unofficial estimates for IATA fees, deposits or bank guarantees. Use IATA’s current country-specific requirements.